Removalist Insurance

As per most removal companies in Australia they will offer some type of insurance or warranty of workmanship for their services as recommended by AFRA.

Although we have our own insurance policies required for professional removal companies (public liability & transit insurance), It is a common misconception that there is a blanket coverage available to removalists that covers all of their clients moves including accidental damage to your furniture or goods. This is not the case.

The Financial Services Reform Act now prohibits removalists from offering insurance without a licence. Only insurance agents/brokers can offer this service. can facilitate your insurance application or feel free to organise another insurance contact yourself.

It is always better to be safe than sorry. Insurance gives you peace of mind and may be an affordable option for you if you are concerned about the possibility of accidental damage.

They will be able to assist you in acquiring full breakage insurance that will cover you regardless of who is at fault.

Like other removal companies we also have a 100% written guarantee– if we damage it we will fix it policy

As stated below is our full terms and conditions to that policy.

Written Guarantee; terms and conditions

We break it, we fix it Guarantee. Only items prepared with recommended preventative wrapping materials by a OnTheMove Removals removalist or authorised representative (hence referred to as “OnTheMove”) are covered by a “We Break it, We Fix it” Guarantee. Any items found to be damaged during the course of the move must be identified and disclosed to the removalists before completion of job. Items must then immediately be removed from the premises by OnTheMove for repair. Guarantee will be Null and Void if items are not disclosed prior to sign-off, are not wrapped packed or protected as recommended, or have not been proven in working order prior to relocation. Acceptance, individually by item, of recommended preventative wrapping will be identified by a label marked GUARANTEED. Items not carrying this identification cannot be included in this guarantee.Optional Full Breakage and handling insurance is a separate policy taken out by you, directly with an independent insurance broker. This insurance will cover your goods at a value determined between you and the broker and is kept from us at arm’s length. (We advise all goods should have Breakage and Handling Insurance prior to relocation). Please telephone Brisbane: 1300 880 253 or visit for more details.

”Exclusions to “We break it, we fix it” Guarantee: Delay, Inherent Vice, deterioration and nature of the subject matter. Trade loss, loss of market and the like. The damaged item was made from chipboard or quick release screws; and or not including staples. Dismantling, assembly, testing or fabrication of plant or machinery. Paintings, artwork, sculptures, glassware and the like. Livestock, animals and/or foodstuffs of any kind. Jewellery, gold and silver articles, precious stones. Bullion, cash, banknotes. Deeds, bonds, securities and other negotiable items. Electrical faults or instances of any malfunction that is not the result of a recorded major collision including Internal electrical faults where there is no evidence of physical damage caused by us to electrical goods.


No Damage Guarantee Conditions

  1. You must have someone over the age of 18 on site at all times.
  2. Any damage must be documented before our men leave the job.
  3. If you require our men to perform difficult or risky work, you will need to self-insure.
  4. Our insurance & No damage guarantee does not cover anything deemed risky.
  5. Risky work may involve handling furniture over balconies, craning furniture into difficult apartments, stairways of any kind- internal, external and including fire escape stairs, lifts of any nature where it is obvious the items will not fit, manoeuvring heavy items like piano’s, wardrobes, lounge suites, dining tables etc., up & down stairs, steep or dangerous driveways, or hazardous construction sites. Items that need to go up and down lifts will be solely at the customers Responsibility and Liability, with all care taken by us, however OnTheMove is not liable for any incident occurring that may involve apartment/high-rise lifts and remains the full Responsibility of you the customer.
  6. Glass, Mirrors, Marble, Granite, Ceramics or items that are brittle, porous by nature are not covered, including
  7. Terracotta pots, fish tanks, leadlight etc. These items must be bubble wrapped, packed, boxed or protected before moving. No exceptions.
  8. Electrical goods, washing machines, fridges, PC’s etc. are only covered if there is actual physical damage to the outer casing.
  9. Items in pairs or sets are only covered to the value of the one item that is damaged.
  10. All furniture and effects must be properly ‘prepared’ for transport. As stated in clause 5.
  11. Small breakable items must be packed into proper removal boxes. Rule of thumb – Anything that fits in a box should be in a box.
  12. Boxes packed by owner are not covered for damage unless there is actual physical damage to the carton.
  13. This Guarantee shall not apply where any or all of the payment due to us from you is withheld or not paid in clear funds in full. Any repairs carried out by us shall only commence once full payment has been received on moving day.
  14. All payment is due on the day of the job, no exceptions.
  15. We reserve the right to seize, hold and where payment is not forthcoming, dispose of goods in lieu of payment WITHIN 45 DAYS from moving day.
  16. The guarantee to repair provided by OnTheMove Removals is in addition to rights that you may also have arising from the Trade Practices Act or similar legislation. Those additional rights remain to the extent that they cannot be excluded. To the extent that they can be excluded they are. Where they cannot be excluded then such rights and any remedies arising therefrom are modified to the extent permitted by law.


Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.

We would welcome the opportunity to earn your trust and deliver you the best service in the industry.


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1300 66 84 36